Below you can view the status of your constituent case. If you cannot find your case, either you did not submit a form or the case is considered closed on our end. In either of these cases, please submit a form at https://emilybonilla.com/contact-3/ so that we can look into it.
Here is an explanation a couple of the columns.
- “Custom Task ID” is your case number.
- “Issue” is the name of the issue that best describes the situation.
- “Date Created” is the date the case was created.
- “Date Updated” is the date that the case was last updated/worked on.
- “Note to the Constituent” is a note to the constituent by the staff working on the case.
Here is what the “Status” mean:
- Triage: We need more information from the constituent before being able to move forward.
- Questions: Staff has questions that need answers from the Commissioner before being able to move forward.
- Follow Up Needed: It has been a while since there was any contact with the constituent. Follow up is needed with the constituent or staff working on the case.
- Work in Progress: District 5 staff is working on the case.
- Waiting on Staff: District 5 staff is waiting for county staff to complete work on the case or for a response from county staff.